For hotels, beach clubs, clinics and estate agents in Marbella serving customers from many countries. The WhatsApp agent answers your messages and the voice agent your phone, in Spanish and English, at any hour. We work from Fuengirola, just down the coast from Marbella.
A guest arriving late asks how to check in. A buyer messages from abroad to view a villa next week. A patient asks for an appointment for an aesthetic treatment after the clinic has closed. In Marbella, many enquiries come in out of hours, and many come in English.
The problem usually isn't a lack of interest, but not replying in time. An unanswered message sits on the phone until the next day, and a customer comparing several options won't wait.
The agents take load off your team and answer when nobody's around: they reply in the customer's language using the information you give them, and log the booking, appointment or contact so your team can pick it up from there.
All three work together and adapt to the way your Marbella business works. The agents always introduce themselves as AI assistants.
Replies instantly, in Spanish or English. Gives information and books, changes and cancels appointments in the slots you set.
Picks up the calls your team can't take, with a natural voice. Books appointments, takes messages and leaves you a summary of every call in your panel.
Conversations, appointments, customers, quotes and invoices in one place. See what the WhatsApp agent has said and who the voice agent has spoken to.
Each sector has its own page with examples of how the agents work day to day:
WhatsApp and phone concierge for guests who get in touch before, during and after their stay.
Treatment bookings, reminders and pre-appointment questions, without overloading reception.
First contact with buyers and tenants, in Spanish or English, whenever they get in touch.
Bookings and questions about opening hours or the menu for restaurants and beach clubs.
First, try it live: message our WhatsApp agent or call our voice agent. If it's a good fit, we give you a tailored price, fixed and in writing.
No lock-in contract · First month of maintenance free · Technical support included · Fixed price in writing once we've seen your business
Yes, if you prefer. We work from Fuengirola and come over to Marbella for the first meeting or to get everything up and running. If it suits you better, we do it all remotely by video call and WhatsApp.
Yes. The agents detect whether the customer speaks Spanish or English and reply in their language. Those are the two languages we offer today.
The WhatsApp agent and voice agent plans work with your calendar and with the Hub PRO panel, which is included. Connecting it to your PMS, CRM or management software is the Custom plan: it takes more than a week, and we give you the timeline in writing before we start.
No. We use coexistence mode: you keep your number and your WhatsApp Business app. The WhatsApp agent answers on that same number while you carry on using the app on your phone. Your customers won't notice any change of number.
One week, for both the WhatsApp agent and the voice agent. Before you decide, you can try our agents live: message our WhatsApp agent or call our voice agent.
Take the free audit and we'll tell you what can be automated in your case, or message our WhatsApp agent and try it live.